Terms and Conditions

General Terms and Conditions

This document sets out the general terms and conditions applicable to the booking of tickets/passes with Rail Europe Limited ("REL", “we”). REL may vary these terms and conditions (and those relating to specific products made available by us) at any time, and we will show any alterations on the REL website for direct customers at www.raileurope.co.uk; and for trade customers at www.raileurope.co.uk/trade. You should check the current applicable terms and conditions regularly.

You will be deemed to have accepted variations and applicable terms as at the time of booking after they have been displayed.

Where you are acting as agent for and on behalf of a customer/passenger, this document applies to both your relationship with REL and your customer’s relationship with REL and you must ensure that you bring these terms and conditions to your customer’s attention. References to ‘you’ or ‘your’, where applicable, shall include a reference to both the customer and you as agent acting on behalf of the customer and should be construed accordingly.

Please note that each ticket/pass will have its own specific fare conditions that will apply to the booking which you are advised to read separately.

Glossary of terms used:
"Booking Reference":	the REL reference given at the time of booking. This is usually a code consisting of a group of 8 numbers.
"Carrier":	a carrier, tour operator or other service provider providing carriage or travel services to passengers pursuant to a Ticket or a Pass.
"CIV":	Conventions concerning the terms applying to international carriage by rail.
“E-ticket”/ “Print@Home”	an entitlement to travel that has been received via email and is required to be printed on A4 paper prior to travel.
"Force Majeure":	a major event that is outside the reasonable control of a) REL and/or b) any Carrier, whose services are or may be affected by such event.
"Pass":	an entitlement to and for travel and other services which may in some instances require a Reservation.
“PNR reference”:	the six letter code used to retrieve TODs.
"Reservation":	a ticket that provides a seat allocation on a specific service or product.
"Ticket":	a ticket for travel as described in the booking (which for the avoidance of doubt shall be deemed to include TODs and E-tickets/Print@Home where the context so requires).
"Ticket on Departure (TOD)":	a ticket that must be printed and collected from the self service ticket machine at the departure station of the Carrier.

You should read the following conditions carefully.

1. Your contract
1.1 When a Ticket or Pass is purchased from REL, the contract is for REL to only supply a valid Ticket/Pass for the relevant Carrier, and is discharged and performed when REL supply the Ticket/Pass to you. The terms and conditions applying to the Ticket/Pass purchased are agreed with and taken as accepted by you at the time of payment (including any additional terms specific to the product purchased).
1.2 For all matters associated with the actual travel and use of the Tickets/Passes, your contract is directly with the relevant Carrier. REL acts only as an agent for them and will not be liable for any matters arising from, or connected with, the actual travel or use of the Tickets/Passes as that does not form part of the contract with REL.
1.3 The contract with the relevant Carrier includes the following, to which the use of the Tickets/Passes is expressly subject:
1.3.1 Where travel is within one country and on Eurostar services, the relevant Carrier’s conditions of carriage and any byelaws of the Carrier;
1.3.2 Where travel is with two or more Carriers in different countries which are party to the International Rail Convention:

https://www.otif.org/pdf_external/e/RU-CIV-1999-e.PDF

1.4 Car hire, insurance and other non-rail services made available and booked are subject to the conditions of the supplying service provider, whether or not they are booked at the same time as a rail journey.
1.5 Separate contracts with REL and the Carrier are formed and apply from the time the booking is confirmed by REL and payment received.
1.6 The CIV and applicable Carrier’s conditions of carriage referred to above (as the case may be) contain express and binding limitations on the Carrier’s liability to passengers. You are strongly advised to read the CIV and Carrier’s conditions of carriage as you are bound by them. Copies of these are available on request.

2. Your Booking
2.1 Where Tickets/Passes are booked directly with REL, please contact REL with any queries or questions you may have. Where Tickets/Passes are booked through a travel agent or tour operator, please contact your travel agent or tour operator with any queries or questions you may have and the travel agent or tour operator will contact REL on your behalf.
2.2 All group bookings (10 people or more) must be made via the REL Trade Contact Centre. In the event that a Carrier finds a group of more than 10 passengers travelling together without having the correct Ticket applicable to a group booking, the Carrier reserves the right to cancel the Ticket and require the passengers to re-purchase a Ticket at the rate available at the time of travel or to exclude the passengers from travelling. In these circumstances, REL accepts no liability whatsoever for any loss or liability incurred as a result of the group booking not being made in accordance with this clause.
2.3 Information on availability and fares is only valid at the time given and can only be guaranteed if booked and paid for at that time.
2.4 Your booking may incur one or more of the following fees: a booking fee, credit card fee, postage and packing charges, and/or other applicable fees. These will be confirmed to you at the time of booking.
2.5 Pursuant to clause 1.5, a contract is only formed once payment has been received and the booking confirmed by us. For the avoidance of doubt it is agreed that REL shall have no responsibility or liability with respect to any changes to i) a Carrier's advance booking period, ii) the availability or non-availability of its offers, or iii) its offer terms made at any time before a contract is formed. REL's e-mail reminder service is not warranted to be served at any particular time or to include any such changes and it shall be your responsibility to check all such changes and final contract terms.
2.6 REL reserve the right to request payment of a deposit in respect of each proposed booking. Failure to comply with such request may prevent REL accepting the booking.
2.7 REL confirms (and you agree with) details of the booking, the price and any conditions that apply to the Tickets/Passes at the time of booking. This is the moment at which payment is made or originated to REL. REL accepts no liability for and it is agreed REL shall not be liable for Ticket/Pass errors which are the result of incorrect or incomplete information provided at the time of booking.
2.8 Breaks in the journey are only allowed if the Ticket type expressly permits them.
2.9 Ticket Issue
2.9.1

Through REL’s Contact Centre (“Contact Centre”):

Through the Internet:

Through the Travel Centre (“Travel Centre”):

2.9.2 In the event that Tickets/Passes are sent on to passengers from the Travel Centre or the delivery address specified at the time of booking, REL accepts no loss or liability whatsoever for (and it is agreed that REL shall not be liable for) any Tickets/Passes which are lost in their onward transmission where REL has complied with its obligations to issue the Tickets/Passes or send the Tickets/Passes to the delivery address specified in accordance with these terms and conditions.
2.10 Payment for telephone/internet bookings must be made by credit or debit card, or with/part-paid with valid REL or other accepted train operator’s vouchers. Payment for bookings in the Travel Centre may be made by these methods and also by cash.
2.11 Travel agents or tour operators may be eligible for credit facilities with REL. In the event that such a facility has been granted to you, its use is strictly subject to REL’s applicable terms and conditions. REL reserves the right to vary the terms of use or withdraw the facility altogether at any time.
2.12 Where payment or part-payment is made using vouchers, these must be presented at the time of booking at the Travel Centre. For telephone / internet bookings, payment must be made in full and any vouchers being used must be sent to Ticketing Department, Rail Europe Limited, Rail Europe House, 34 Tower View, Kings Hill, West Malling, Kent ME19 4ED quoting the Booking Reference to be received within 10 days. REL shall not be liable in any way for the failure to receive such vouchers. Once the vouchers are received and checked, the appropriate refund will be made to you.
2.13 Internet bookings and the details thereof quoted online are not confirmed or final until the booking is confirmed and REL receives payment.
2.14 When booking through the Contact Centre, if REL is unable to obtain payment from the card company or organisation offered when the booking is made, we will attempt to contact you as soon as possible by phone and/or letter/e-mail. If, however, REL is unable to take payment and cannot contact you, we reserve the right to cancel the booking at any time. You agree it is reasonable that REL is not liable in any way arising as a result of a cancellation made due to our inability to take payment.
2.15 Where bookings have been made using a travel agent or tour operator’s credit facility, if payment has not been made to REL in accordance with their credit facility’s payment terms or if the agent or operator has exceeded its credit limit with REL, we will attempt to contact you as soon as possible by phone and/or letter/e-mail. If, however, REL is unable to contact you, we reserve the right to cancel the booking at any time. You agree it is reasonable that REL is not liable in any way arising as a result of a cancellation made in these circumstances.

3. Upon receipt of Tickets
3.1 It is your responsibility to check Tickets, Passes and itinerary upon receipt and to check their accuracy and completeness. Any discrepancies MUST be notified at the time of booking via the Travel Centre and within 2 days of receipt for bookings made through the Contact Centre. REL will assume that Tickets/Passes have been accepted as correctly issued unless any errors are brought to our attention by the person who ordered the Tickets/Passes – if a direct customer, by your calling the Ticketing Department (0844 848 4043) or by the travel agent or tour operator calling the Trade Contact Centre on 0844 848 4066 within that timescale. Please note that any failure to comply with this time limit means the right to correct such discrepancies will be lost (although REL will make reasonable efforts to do so). For internet bookings, any responsibility for incorrect dates/times are yours at the time of internet booking and we can only assist if the Tickets/Passes are exchangeable.
3.2 Amendments cannot usually be made to non-exchangeable/ non-refundable Tickets/Passes.
3.3 For telephone and internet bookings, if Tickets have not been received within 10 days of booking confirmation (or 1 day where special delivery was required), you should contact the Ticketing Department on 0844 848 4043 between 09.00 and 17.00, Monday to Friday.
3.4 For TOD bookings and E-tickets/Print@Home if your email confirmation to enable you to pick up or print your Tickets has not been received within 2 hours of your booking then please contact the Helpline on 0844 848 4056 between 09.00 and 19.00, Monday to Friday and 09.00 and 18.00 on Saturday. In the event that you have not received this email and you fail to contact RE in accordance with this clause 3.4, REL accepts no loss or liability whatsoever for any E-ticket/Print@Home which has not been received or inability to collect your TOD and any consequential costs that this may incur arising from your inability to travel or otherwise.

4. Changes requested by you
4.1 Tickets/Passes with a compulsory Reservation can only be used on the service specified on the Ticket. To travel at another date or time, Tickets/Passes will need to be exchanged (if its conditions allow) or another Ticket to travel purchased.
4.2 Not all Tickets/Passes are exchangeable or refundable. You will be notified of the conditions of the Ticket/Pass during the purchasing procedure (Contact Centre and Travel Centre). In the case of internet bookings, you select the Ticket/Pass with the conditions required at that time and no changes can be made.
4.3 Where applicable Ticket conditions allow an exchange, this can be for the date and time only, the route and seating cannot be changed. All Ticket exchanges are subject to availability in the same fare band as the Ticket purchased. If there is no availability, you may be able to exchange to a different fare band or upgrade at additional cost, subject to availability of fares on that service. You will be required to physically produce ALL Tickets (both outbound and return) to us in order that an exchange may be made (this applies to exchanges made prior to, during and after travel where the applying Ticket conditions allow this). Failure to do this will prevent us from exchanging Tickets.
4.4 Unless Ticket conditions specifically allow otherwise exchanges can only be made prior to the date and time on the Ticket. All exchanges must be for a date within 2 months of the original travel date.
4.5 For exchange conditions applying to Passes, the relevant applicable Pass conditions will apply.
4.6 An administration charge may be made for any changes requested.
4.7 Where exchanges are permissible, exchanges can be made by post or in person at the Travel Centre for direct customers and through the Trade Call Centre for bookings made via travel agents and tour operators or possibly at the departure station prior to departure. They cannot be made on the internet. Exchanges can only be undertaken if ALL Tickets/Passes related to the booking are taken to the Travel Centre before the date/time of travel. Alternatively, you can call the Contact Centre on 0844 848 5848 to enquire about the possibility of exchange. If the exchange is possible you will need to return your Tickets in accordance with clause 9. Return of Tickets will be by special delivery which will incur an additional charge to be paid by you.
4.8 For TOD and E-tickets/Print@Home, where exchanges are permissible, exchanges can be made by calling the Contact Centre on 0844 848 5848 during opening hours or at the departure station prior to departure. The departure station being Eurostar for Eurostar journeys and the SNCF departure station for French journeys and beyond. Exchanges cannot be transacted on the Continent outside of France.

5. Changes required by us
5.1 REL can at any time prior to confirmation of the booking, vary the price of the Ticket/Pass without notice and to amend the confirmation of the booking or invoice for Tickets where an error has been made or where a Force Majeure event occurs, requiring, in REL’s view, such variation. These variations and amendments will be binding on you.
5.2 If we make a material change to the booking, we will advise you of this as soon as possible and you will immediately need to elect to either accept the change, make another booking or cancel and obtain a full refund. Where we cancel the booking in cases where payment has been received, we will refund you in full.

6. Before/during/after the journey
6.1 You are responsible for having the correct Tickets/Passes and/or other applicable information at the time of travel and also for the safekeeping of such Tickets/Passes. If a Eurostar ticket is lost or stolen and you can quote the booking reference, we can replace the Ticket for an administration charge and it shall be your responsibility to collect it or choose its mode of delivery to you. Other than this, we cannot replace lost, stolen or mislaid Tickets/Passes, nor refund their cost.
6.2 Neither REL or the Carriers will be liable to you or the passenger(s) if travel has not been possible because the passenger(s) does not have the correct documents, including passport and visas where necessary. It is your responsibility to check whether passengers require a visa to travel to, or through, a particular country or countries and to make full arrangements for this prior to the purchase of the Ticket/Pass.
6.3 Passengers must retain ALL Tickets/Passes for the duration of the journey (including outbound Tickets until the end of the return journey) and produce these as requested. In case of after-sales query or complaint, all Tickets/Passes related to the whole booking will be required to be disclosed.
6.4 REL will not be responsible for your failure to have the relevant information including the PNR reference or to follow the appropriate instructions to print your Tickets in advance of travel and any consequential costs that this may incur.
6.5 For E-ticket/Print@Home bookings proof of identity in the form of a passport or national identity card maybe required and it is your responsibility to ensure you have them with you.

7. Claims
7.1 All claims must be made in writing within 28 days of the date of travel and should enclose all Tickets related to the whole booking. Where a claim is being made in respect of an incident or travel amendment, a suitable confirmation of the incident and/or endorsement of appropriate ticket(s) must be obtained from a member of staff, present when the incident took place.
7.2 As an agent for the Carriers, REL is not liable for claims arising from actual travel. REL will forward any notices or claims received to the appropriate authority, Carrier or other service provider for action (see "Your Contract" 1.2). REL may charge an administration fee for dealing with these requests.

8. Refunds
8.1 Where Tickets/Passes are booked directly with REL, please contact REL with any queries regarding refunds. Where Tickets/Passes are booked through a travel agent or tour operator, please contact your travel agent or tour operator who will contact REL on your behalf to see if a refund is possible in your particular circumstances.
8.2 Not all Tickets/Passes permit refunds. You will be notified of the applicable relevant Carrier’s conditions or fare conditions of the Ticket when purchase is made, or you will have selected the appropriate Carrier’s conditions or fare conditions when purchasing from the internet.
8.3 Refunds cannot be made where a Ticket/Pass has been partially used. In the event of non-provision of part of a service by a Carrier, an appropriate endorsement must be obtained (see "Claims" 7.1).
8.4 Where a refund is permitted, to qualify all Tickets/Passes on that booking (both outbound and return) must be returned to the original point of sale within 28 days of the travel date or in accordance with clause 9 where appropriate. Failure to do this will prevent a refund.
8.5 Where a refund is permitted, some Tickets/Passes can only be refunded before the date of travel. Please ensure you are aware of the applying refund conditions of Tickets/Passes.
8.6 Any permitted refunds will be made by the same method of payment used to make the purchase, except in the case of a cash sale, which will be refunded by cheque or to an appropriate bank debit card.
8.7 Tickets/Passes purchased through a travel agent or tour operator can only be refunded via that agent. All Tickets/Passes (excluding E-tickets/Print@Home) must be received by them within 28 days of the travel date.
8.8 An administration charge may be made for any refunds requested by you.

9. Return of Tickets
9.1 Where changes have been requested by you or for claims or refunds, all Tickets (excluding Etickets/Print@Home) must be returned by special delivery to Rail Europe Ticketing Department, 34 Tower View, Kings Hill, West Malling, Kent ME19 4ED to be received as follows:

10. Luggage
10.1 The CIV and conditions of carriage of the Carriers contain certain exclusions and limitations that state the liability of the Carriers for loss, damage, destruction of luggage and late delivery of registered luggage.
10.2 The Carriers may impose restrictions on the amount of luggage passengers can take and may levy a charge in respect of excess luggage, or require excess luggage to be sent through a registered baggage service. The Carrier may also decline to accept certain items of luggage and passengers are advised to check the details before travelling.
10.3 Lost and unclaimed luggage will be dealt with in accordance with the Carrier’s own conditions of carriage. You are responsible for making yourself aware of these conditions.

11. Liability for death and injury
You agree that the following terms apply to cover the Carrier’s liability for injury or death while using the services of a Carrier.
11.1 For Tickets/Passes covered by the CIV, the limitations of liability and other relevant conditions set out in the CIV apply so far as the same are enforceable at law.
11.2 For journeys wholly within one country, you agree that the law to which the Carrier is subject shall determine its liability.

12. Limitations on liability
12.1 YOUR RIGHTS AND THE LIABILITY OF THE CARRIER IN THE CASE OF FAILURE TO PERFORM OR IMPROPER PERFORMANCE OF THE CONTRACT WITH THEM DEPENDS ON THE APPLICABLE RELEVANT CONDITIONS OF CARRIAGE OF THE CARRIER, WHICH MAY RESTRICT LIABILITY AND, WHEN APPLICABLE, THE CONDITIONS ON LIABILITY SET OUT IN THE CIV.
12.2 YOU AGREE THAT REL THEREFORE WILL NOT BE LIABLE FOR THE FAILURE, NEGLIGENCE OR BREACH OF DUTY, LAW OR CONTRACT OF ANY CARRIER. SAVE IN THE CASE OF OUR BREACH OF THESE TERMS AND CONDITIONS AND DEATH OR PERSONAL INJURY RESULTING FROM REL’S NEGLIGENCE, REL’S LIABILITY UNDER AND IN CONNECTION WITH ITS CONTRACT WITH YOU AND THE PASSENGER IS LIMITED TO REFUNDING THE PRICE OF THE TICKET/PASS THAT HAVE BEEN PURCHASED FROM US. YOU ALSO AGREE THAT REL IS NOT LIABLE FOR THE THEFT, LOSS OF OR DAMAGE TO LUGGAGE OR PERSONAL EFFECTS OR FOR ANY LOSS CAUSED BY A FORCE MAJEURE EVENT. YOU AGREE THAT REL WILL NOT BE LIABLE FOR CONSEQUENTIAL LOSS OR DAMAGE INCURRED BY YOU OR THE PASSENGER.

13. Force Majeure
Neither we nor the Carrier will be liable for any delay, poor performance or failure in performance caused by a Force Majeure event which affects REL’s delivery of Tickets/Passes, travelling arrangements or actual travelling.

14. Governing Law
14.1 The laws of England and Wales shall apply to all disputes howsoever arising in connection with the booking and the supply by REL of Tickets/Passes and the contract between you and REL, and the English Courts shall have sole jurisdiction.
14.2 The law designated in the CIV governs disputes howsoever arising in connection with a Carrier’s services and your contract with them for journeys over the territories of at least two countries.
14.3 The law to which a Carrier is subject governs disputes arising in connection with a Carrier’s services and your contract with them for journeys within the boundaries of one country.

15. Group Travel.
Where special conditions apply when travelling in a group these shall take precedence over these general terms and conditions. You will have been advised of these and will have expressly accepted such terms and conditions at the time of booking.

InterRail Pass product terms and conditions

These terms and conditions need to be read in conjunction with the general terms and conditions of booking

1. General description of the product
The indication 'InterRail Pass' is used for the total range of passes, consisting of the 2 main categories:

InterRail Global Pass - See 3.1
InterRail One Country Pass - See 3.2

The InterRail Pass is a pass which, depending on the category and validity chosen, gives the customer the right to travel anywhere on the lines of the companies for which his/her pass is valid during a defined period.

InterRail Passes also entitle the holder to Bonuses on the lines of some additional companies and non-transportation organisations. Bonuses are defined as special prices, reductions or free passage with specific participating transport companies or non-transport companies in certain specified countries. A full list can be obtained by contacting the Contact Centre on 0844 848 4043. Use of Bonuses is defined under section 5.

All InterRail Passes, with the exception of the "continuous" InterRail Global Passes, are "flexi" passes, which entitle the holder to a specified number of days of travel within a fixed overall period. The continuous pass entitles the holder to travel daily within the period of validity of the pass.

Passes may be purchased a maximum of three months before the first day of validity.

Passes are personal and non-transferable.

2. Eligibility
At the date when your InterRail pass commences you must:

Be normally resident in one of the countries participating in the InterRail offer or have lived in one of these countries for a minimum of 6 months. This includes residents of the following countries that are not included in the InterRail offer itself: Albania, Andorra, Belarus, Cyprus, Estonia, Gibraltar, Iceland, Kosovo, Latvia, Lichtenstein, Lithuania, Malta, Moldova, Monaco, Russia, San Marino, Ukraine and Vatican City.
If a resident of a country other than those mentioned above has been staying in Europe for longer than 6 months (i.e. proven by a holiday visa for staying longer than 6 months in a European country) he/she is to be treated as "permanently living in Europe", thus entitled to buying an InterRail Pass.
At the moment of purchase, the traveller is obliged to give proof of his/her country of residence and date of birth by means of an identity card, passport or residence permit. In case of purchase via the Internet or a third party, the traveller must be able to give proof of the correctness of this data at the time of ticket inspection on board the train.
Be the appropriate age for the type of pass you are purchasing (you must be under 26 years on the date of departure for the Under 26 pass, 26 years or over for the Over 26 pass, between 4 and 11 years for the Under 12 pass or 60 years or over for the Over 60 pass).
Possess a valid passport

It is your responsibility to ensure you have your InterRail pass and your passport with you when travelling. If the name on the pass is not the same as that on the passport or if the information on the pass is altered in any way, the InterRail pass is rendered void and may be taken from you.

All information you supply to us must be accurate. We accept no responsibility for issuing any pass based on inaccurate information.

If a person`s country of residence is included in the validity of the chosen pass, travel is not permitted in the country of residence.

3. Description of the two main categories of InterRail Passes

3.1 InterRail Global Pass

3.1.1 Geographical validity
InterRail Global Passes are valid in the following 30 countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italy, Luxembourg, Montenegro, The Netherlands, Norway, Poland, Portugal, Ireland, FYR Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, Sweden, Turkey and on the ferries between Italy and Greece operated by Attica Group.

3.1.2 Validity in time
The InterRail Global Pass is available as a continuous pass for the following periods:

15 days
22 days
One month

and as a flexi pass for the following periods:

5 days within 10 days
10 days within 22 days

3.1.3 Conditions of use

This InterRail Global Pass is strictly personal, non-transferable and only valid upon presentation of a passport or valid travel document replacing the passport.
This Pass is valid in the class indicated on the Pass (1st class Passes are also valid in standard class). For 1st class travel with a standard class Pass, the full difference between the 1st and standard class fare on the respective route must be paid.
This Pass is valid for the time period indicated on the Pass. If the Pass is valid for a specific number of travel days within a longer period of overall validity, the Pass holder may choose these travel days at his own convenience. The pass holder must enter the chosen date of each travel day in the travel calendar of the Pass before boarding the first train/ship of that day. This date must be entered by the traveller in blue or black ink or with a blue or black ballpoint pen in the corresponding box of the travel calendar. Dates must be inserted in sequential order in the following manner, for example: May 27=27/05. Pass holders can travel from midnight until midnight on the selected day. If the trip starts with a direct overnight train departing after 19h00 (7pm) and arriving after 04h00 (4am), the next day`s date must be entered; travel between 19h00 on the day of departure and 24h00 (midnight) on the day of arrival is then included. When using an overnight ferry covered by the Pass, the holder may either enter the day of departure or the day of arrival. A traveller who has not entered the date of travel in the travel calendar before beginning his journey, must pay a maximum fine of EUR 50 in local currency, according to the provisions of the company concerned.
It applies for each Pass that travel cannot begin before 00h01 on the first day of validity and must be completed by midnight on the last day of validity.
The Pass offers unlimited travel on the lines of all companies participating in the InterRail Global Pass (see list in section 4), except on the lines in the country of residence of the holder.
Holders of a valid Pass are entitled to extra benefits. See the booklet "InterRail Traveller's Guide", details of which are available from the Contact Centre on 0844 848 4043.
Journeys made as part of the unlimited travel offer are governed by the CIV rules of the Convention concerning international carriage by rail. https://www.otif.org/pdf_external/e/RU-CIV-1999-e.PDF
This Pass must be presented at every inspection, accompanied by the official form of identity of which the number appears on the InterRail Pass.
In the case of loss or theft, a duplicate Pass is not issued.
The price of the Pass is refunded if it is returned before the first date of validity. In all other cases (loss, theft, partial use, etc.) the holder is not entitled to any refund. InterRail Passes can be amended or refunded if returned to the issuing office before the first date of validity. A 15% amendment/cancellation fee per pass will apply. If you are returning your pass by post to Rail Europe, refer to point 4.7 in the General Terms and Conditions of Booking shown on this website.
Before every journey and for each train or ship taken the holder of the Pass must fill in the Travel Report integrated in the Pass cover, which will be checked by an inspector.
If the traveller cannot present a valid passport with his/her Pass, the control staff are authorized to demand payment of a full fare ticket and a fine, charged in conformity with the regulations of the railway concerned. Use of a Pass on which the indications have been altered or tampered with, which is forged, or used by anyone other than to whom it was issued, or beyond its validity period, authorizes control staff to confiscate the Pass and to demand the payment of the full fare, plus a fine of £100 maximum.
This Pass does not guarantee you a seat. Do not forget that some trains on some networks require compulsory reservation and payment of a supplement. In other cases, reservation is recommended, particularly for long distance journeys and sea crossings in high season.

3.2 InterRail One Country Pass

3.2.1 Geographical validity
The following InterRail One Country Passes are available:

	Validity
InterRail AUSTRIA PASS	OeBB
InterRail BENELUX PASS	CFL, NS, SNCB
InterRail BULGARIA PASS	BDZ
InterRail CROATIA PASS	HZ
InterRail CZECH REPUBLIC PASS	CD
InterRail DENMARK PASS	DSB
InterRail FINLAND PASS	VR
InterRail FRANCE PASS	SNCF
InterRail FYR MACEDONIA PASS	CFARYM
InterRail GERMANY PASS	DB
InterRail GREAT BRITAIN PASS	ATOC
InterRail GREECE PASS	OSE
InterRail GREECE PLUS PASS	OSE, Attica Group
InterRail HUNGARY PASS	MAV
InterRail IRELAND PASS	IE/NIR
InterRail ITALY PASS	TRENITALIA
InterRail NORWAY PASS	NSB
InterRail POLAND PASS	PKP
InterRail PORTUGAL PASS	CP
InterRail ROMANIA PASS	CFR
InterRail SERBIA PASS	ZS
InterRail SLOVAKIA PASS	ZSSK
InterRail SLOVENIA PASS	SZ
InterRail SPAIN PASS	RENFE
InterRail SWEDEN PASS	SJ
InterRail SWITZERLAND PASS	CFF/SBB
InterRail TURKEY PASS	TCDD

3.2.2 Validity in time
The InterRail One Country Passes are available for the following periods:

3 days within 1 month
4 days within 1 month
6 days within 1 month
8 days within 1 month

3.2.3 Conditions of use

This InterRail Pass is strictly personal, non-transferable and only valid upon presentation of a passport or valid travel document replacing the passport.
This Pass is valid in the class indicated on the Pass (1st class Passes are also valid in standard class). For 1st class travel with a standard class Pass, the full difference between 1st and standard class fare on the respective route must be paid.
This Pass is valid for a specific number of travel days within 1 month. The Pass holder may choose these days at his/her own convenience. The Pass holder must enter the chosen date of each travel day in the travel calendar of the Pass before boarding the first train/ship of that day. This date must be entered by the traveller in blue or black ink or with a blue or black ballpoint pen in the corresponding box of the travel calendar. Dates must be inserted in sequential order in the following manner, for example: May 27=27/05. Pass holders can travel from midnight until midnight on the selected day. If the trip starts in a through overnight train departing after 19h00 (7pm) and arriving after 04h00 (4am), the next day's date must be entered; travel between 19h00 on the day of departure and 24h00 (midnight) on the day of arrival is then included. When using an overnight ferry covered by the Pass, the holder may either enter the day of departure or the day of arrival. A traveller who has not entered the date of travel in the travel calendar before beginning his journey, must pay a maximum fine of EUR 50 in local currency, according to the provisions of the company concerned.
It applies for each Pass that travel cannot begin before 00h01 on the first day of validity and must be completed by midnight on the last day of validity.
The Pass offers unlimited travel on the lines of the companies indicated on the Pass.
This Pass must be presented at every inspection, accompanied by the official form of identity of which the number appears on the Pass.
If this Pass is returned to the place of purchase either before the first day of validity or endorsed `UNUSED` by a railway official before the first day of validity, the purchasing price of the Pass will be refunded less a 15% cancellation fee. In all other cases, (e.g. loss, theft, partly used Pass etc.) there is no refund, nor replacement. Applications for refund must be submitted within a period of one month after the expiry of the pass validity date.
If the traveller cannot present a valid passport or a valid travel document replacing the passport with his/her Pass, the control staff are authorized to demand payment of a full fare ticket and a fine, charged in conformity with the regulations of the railway concerned. Use of a Pass on which the indications have been altered or tampered with, which is forged, or used by anyone other than to whom it was issued, or beyond its validity period, authorizes control staff to confiscate the Pass and to demand the payment of the full fare, plus a fine.
This Pass does not guarantee you a seat. Please note that some trains, like high speed trains, require compulsory reservation and payment of a supplement. In other cases, reservation is recommended, particularly for long distance journeys and sea crossings in high season.

4. List of Railways participating in InterRail

		IGP	IOCP
ATOC	Association of Train Operating companies (Great Britain)	Yes	Yes
Attica	Attica Group (Superfast Ferries - Blue Star Ferries) (Greece)	Yes	Yes
BDZ	Bulgarian State Railways	Yes	Yes
CD	Czech Railways	Yes	Yes
CFARYM	Railways of the former Yugoslavian Republic of Macedonia	Yes	Yes
CFF/SBB	Swiss Federal Railways including the private companies: BLS, FART, MOB, RhB, SOB, SOB-bt, SSIF, THURBO	Yes	Yes
CFL	Luxembourg National Railways. Note: The One Country pass - CFL, NS and SNCB form together the InterRail Benelux Pass	Yes	Yes
CFR	Romanian Railways	Yes	Yes
CP	Portuguese Railways	Yes	Yes
DB	German Railways	Yes	Yes
DSB	Danish State Railways and the private train company Arriva, excluding the DSB trains "IC Bornholm" between Copenhagen and Ystad	Yes	Yes
HZ	Croatian Railways	Yes	Yes
IE	Irish Transport Company	Yes	Yes
Minoan Lines	Minoan Lines, Feery Company (Greece)	Yes	Yes
NS	Netherlands Railways. Note: The One Country pass - CFL, NS and SNCB form together the InterRail Benelux Pass	Yes	Yes
NSB	Norwegian State Railways	Yes	Yes
OeBB	Austrian Federal Railways including the Ebenfurth - Sopron line operated by RoeEE	Yes	Yes
PKP	Polish State Railways	Yes	Yes
RENFE	Spanish National Railways	Yes	Yes
SJ	Swedish Railways including the Arlanda Express, Connex, Merresor and Tågkompaniet	Yes	Yes
SNCB	Belgian National Railways	Yes	Yes
SNCF	French National Railways	Yes	Yes
SZ	Railways of Slovenia	Yes	Yes
TCDD	Turkish State Railways	Yes	Yes
TRAINOSE	Hellenic Railways Organisation. (Greece), Note: The One Country pass - The OSE has its own InterRail Greece Pass, but together with Attica Group also the InterRail Greece Plus Pass	Yes	Yes
Trenitalia	Italian Railways	Yes	Yes
VR	Finnish Railways	Yes	Yes
ZCG	Railways of Montenegro	Yes	No
ZFBH	Railways of the Federation of Bosnia-Herzegovina	Yes	No
ZRS	Railways of the Republic of Srpska	Yes	No
ZS	Serbian Railways	Yes	Yes
ZSSK	Railways of the Republic of Slovakia	Yes	Yes

IGP : InterRail Global Pass
IOCP: InterRail One Country Pass

5. Use of bonuses

Bonuses are defined as special prices, reductions or free passage with specific participating transport companies or non-transport companies in certain specified countries.
A bonus can only be obtained:

on presentation of a valid InterRail pass
within the overall validity of a pass
if the InterRail Pass is valid in the country in which the bonus is granted
generally only from the local ticket office, call centre or website of the company granting the bonus

There are two kinds of bonuses:

those entitling to free passage/entrance
those granting a reduction in price/fare

For holders of an InterRail Pass with flexible validity the use of a free travel bonus can only occur on a day on which the date has been filled in on the pass.
Please note that the use of a reduction does not require the use of a travel day of a "flexi" pass.

6. Special train surcharges

Special rules/tariffs may apply for specific trains. The holder must pay charges and supplements, in particular, those levied for:

(compulsory) seat reservations (sometimes including services routinely offered and/or compulsory)
the use of global price trains with compulsory reservation. Global priced trains are trains where the cost of the reservation is included within the overall price of the ticket. Some examples include Thalys, TGV Lyria, Elipsos and Eurostar trains
the use of sleeping accommodation (couchettes, beds, sleeper cabins and sleeperettes)
the use of cabins, berths and reclining seats on ships of the shipping companies
Season supplements during the months June to September on the shipping lines Superfast Ferries and Blue Star Ferries between Italy and Greece
port taxes
meals, which are included in the supplement of some trains
other services offered on board trains (telephone, newspapers etc.)

Swiss Pass Terms and Conditions

These terms and conditions need to be read in conjunction with the general terms and conditions of booking

1. Eligibility

Swiss Travel System tickets are available to persons with permanent residence outside of Switzerland and the principality of Liechtenstein.

2. Conditions of use

Tickets are personal and non transferable.
Before commencing any journey, tickets must be signed by the holder and presented to the conductor together with the holder’s passport or identity card.
Open dated tickets must be validated at a station ticket office before travel commences.
Tickets are valid from midnight of the first day of validity until 01.00 am on the day following the last day of validity.
A refund is only possible if the ticket is returned to the issuing office before the first day of validity, or before the period of validity is entered for an open date ticket.
A partial refund is only possible in the following cases:

Illness or accident against presentation of relevant proof documents
Presentation for refund at the place where the journey is discontinued
A confirmation from a railway office can be produced
A 15% cancellation fee per pass will apply to all refund requests.

Tickets will not be replaced if lost or stolen.

3. Holders of a Swiss Pass or a Swiss Youth Pass

The pass entitles the Swiss Pass or Swiss Youth Pass holder:

to unlimited travel on all train, boat and bus lines marked on the synoptic map with a continuous line
to unlimited travel on all public transport systems in the cities marked on the synoptic map with a red/white spot
to purchase an unlimited number of tickets at a 50% reduced rate on the lines marked on the synoptic map by a dotted line
to free admission to approx. 400 museums and exhibitions in Switzerland

A seat reservation (incl. a supplement) is required to travel on some trains/boats/buses such as the Glacier Express, Bernina Express, Wilhelm Tell Express, Swiss Chocolate Train, Palm Express etc. On some postbus routes (e.g. Alpine passes) a supplement (Alpine ticket) and/or a seat reservation is required.
The Swiss Saver Pass is issued for passengers travelling together. It is not necessary for the entire group to travel together at all times, however the valid passes for all group members must be presented.
The Swiss Youth Pass may only be used by passengers who are under the age of 26 years on the first day of use.

4. Holders of a Swiss Flexi Pass

The holder can choose any 3,4,5 or 6 days of validity within one month. The holder must enter the date into the corresponding field each day before starting the journey.
For each day of validity, the same conditions apply as for the Swiss Pass.
On remaining days between the first and last day activated for free travel, the Swiss Flexi Pass entitles the holder to purchase an unlimited number of tickets at a 50% reduced rate on the routes marked with a continuous or a dotted line on the synoptic map.

5. Holders of a Swiss Card

The Swiss Card entitles the holder to one return trip between any Swiss border/airport station and the holder’s destination, on any line marked on the synoptic map with a continuous line. The Outbound and the return journey must each be completed within one day and via the most direct route.
During their stay in Switzerland, holders of the Swiss Card are entitled to purchase additional tickets at half price on all the routes marked with a continuous or dotted line on the synoptic map.
The Swiss Card is valid for a maximum of one month starting with the first transfer day and for not longer than the day of the last transfer.

6. Holders of a Swiss Transfer Ticket

The Swiss Transfer Ticket entitles the holder to one return trip between any Swiss border/airport station and the holder’s destination, on any line marked on the synoptic map with a continuous line. The Outbound and the return journey must each be completed within one day and via the most direct route.
The Swiss Transfer Ticket is valid for one month starting with the first transfer day.

7. The Swiss Travel System Free Family Card

This is issued at no cost to parents who wish to take along their children of up to 16 years of age for free. Please note that at least one parent has to travel with the child/children. Children not accompanied by their parents receive a 50% discount on the Swiss Pass, the Swiss Flexi Pass and the Swiss Transfer Ticket.
Children under 6 years of age travel for free on the Swiss Transport System network.
All information is subject to change.

Privacy Statement

Rail Europe Limited ("REL") operates this Privacy Statement applying to the REL website to ensure it maintains visitors' rights to privacy in the online environment and to comply with data protection and other legislation. REL wishes to provide a secure and safe user experience and wishes to explain how REL will use and protect your rights to its visitors in relation to any personal data which you may send or provide to REL through this website.

1. Statement of Intent

From time to time, by using REL's website you will be required to submit information about yourself (such as name, address etc) to use services on the website or to purchase products from REL. By entering your details, you enable REL and its service providers to provide you with the services and products you select. Whenever you provide such information, REL will treat that information in accordance with this Privacy Statement. REL will act in accordance with current legislation and aim to meet current internet best practice.

2. Data Collection

REL will only collect and use personal data voluntarily provided by visitors to this website in order for those visitors to use REL's services or purchase products from REL. The data will only be used for the purposes of the specified services or products. In doing this, REL may gather information from your computer (such as your IP address, browser and access times) which may be or contain personal information. You should not disclose unrequested personal information.

3. Use of data collected

By using this website and/or providing REL with any information you are deemed to agree to the REL Website Conditions of Use and the provisions of this Privacy Statement. You are also deemed to agree to REL using that information to send to you emails or other communications about any of REL's products or general news or updates, unless you notify REL at the address given in paragraph 4 below that you wish to unsubscribe. REL uses the data provided for the purposes of managing its provision of services and products to you as you have requested and agreed, for administering and managing your relationship with REL, analysing your use of this website, updating you with special offers, products or services and responding to your questions. Information you provide may also be shared with other relevant travel and tourist organisations. It will be disclosed only to process bookings and ensure your travel is completed in accordance with your ticket/pass.

4. Access to your Personal Information

You have a right to request a copy of the personal information REL holds about you and to have any inaccuracies corrected (we charge £10 for information requests). Please address written requests to the Marketing Department, Rail Europe Ltd, 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED.

5. Users under 18 years

If you are under 18, please get your parent or guardians permission beforehand whenever you provide personal information to this website.

6. Security

We will not disclose any data about you without your permission unless we are required to do so by law and for the purposes specified above. We will take reasonable care to keep your data secure and prevent unauthorised access to it by implementing accepted standards of technical measures and security policies. Whilst such reasonable efforts are taken, as the internet is an open system REL cannot however guarantee that unauthorised third parties will never gain access to REL's website by overcoming REL's precautions and security methods. REL cannot be held liable for what unauthorised recipients may do with information they gain access to.

7. Cookies

REL places a "cookie" on your computer to identify when you visit the REL website. These cookies are used to aid and identify customer behaviour, trends and demographics. Most, if not all, websites use cookies for this purpose. A cookie is a piece of data that identifies your computer to our servers. Cookies in themselves do not identify the individual user, just the computer used. If you disable the cookies you will still be able to use the website and book tickets. We reserve the right (and you are deemed to agree) to match information gathered from cookies with any information you have given about yourself and to use information gathered from cookies to enhance your use of our website. Cookies are used by our suppliers and affiliates in respect of which REL cannot advise and therefore cannot accept any responsibility. This website may contain links to other websites and such non-REL websites are not governed by this Privacy Statement as REL has no control over them. Accordingly, REL cannot be held responsible for the privacy and security policies and measures of other websites you may choose to visit and you do so at your own risk. Ensure that you read and understand the privacy and security policies of such websites so that you may understand how they collect, use and share your information.

Website Conditions of Use

1. General

The following conditions ("Conditions") and any disputes arising from your access to and use of this Rail Europe Limited ("REL") website or any information contained in it are governed by English Law and the courts of England shall have exclusive jurisdiction. Please read these Conditions carefully as each time you use this website these Conditions shall apply. By using our website, you agree to these Conditions to the exclusion of all others to which its access and use is subject. If you do not agree to these Conditions, you may not use this website and you must exit this website immediately. This website is owned and operated by Rail Europe Limited (company number 03038075) of Rail Europe House, 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED. These Conditions relate to the use of REL’s websites and are separate from any terms and conditions which appear in the website and that apply in relation to any specific transaction you may conduct with us. REL may vary these Conditions at any time, and will show any alterations here on the website. You should regularly check which Conditions apply. You will be deemed to have accepted all variations, additions and deletions if you use the website after they have been displayed on it.

2. Warranty

No warranty of any kind, whether express or implied, is given by REL as to the operation of the website or the accuracy of the information relating to the products or services referred to on the website. All other warranties are excluded so far as is permitted at law. You agree that REL will not be liable for any losses or damage that may result from or which arises as a consequence of the use of this website or your reliance on it or any inaccuracies in or omissions from the information which it contains or any delay or inability to use this website.

3. Waiver

Omission by REL to exercise any right under these Conditions will not constitute a waiver by us of such right unless expressly stated by us in writing. The invalidity or unenforceability of any of these Conditions shall not affect, impair or invalidate any of the remaining Conditions.

4. Responsibility

You agree that it is fair and reasonable that we are not responsible or liable to you for the content or activities of any other website or email newsletter or other source ("third party website") from which you have accessed this website or to which you may hyperlink from our website. Further, we are not liable for any loss or damage you incur as a result of your use of any third party website from which you hyperlink to or from our website. Our inclusion of hyperlinks does not imply any endorsement of the material on the third party website or any association with the operator of that third party website. You should direct any concerns regarding any external link to the site administrator or the webmaster of such site.

5. Availability of Products

Products and services advertised on this website are subject to availability and to the applicable REL General Terms and Conditions of Booking and as the case may be to particular terms and conditions that apply to each product or service. Such particular terms and conditions are clearly set out in the choice and purchase transaction procedure for each particular product or service that you will pass through in this website in selecting and making your purchases.

6. Accuracy of Information While REL does its best to ensure that the information and prices shown on the website are correct, there may be errors from time to time for which we apologise but for which cannot be held responsible, which you agree. Prices quoted online are not definite or confirmed until the booking is confirmed and you make payment. The price you are asked to pay is the price of what you have booked at that time, not as may be set out in the general information in the website. You agree that REL can at any time add, amend or delete any information, offers or products on the website at any time.

7. In using our website you agree that:

You will use this website only for your personal use and not for any unlawful or illegal purpose.
You will not reproduce, modify, transmit, copy, distribute work from or sell or transfer any products or services you may obtain from this website and that your use of the website will not violate the intellectual property rights of any person.
You will be responsible for charges and all of the costs and liabilities arising out of your use of this website and orders you place (including inadvertently).
You are fully authorised to use the credit / debit card with which you make any payments to REL and you will indemnify and hold harmless REL against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by REL, you or a third party (including legal costs) by reason of any breach of these Conditions.
You will not make or set up any links to this website without REL's prior written consent.
You will not use this website in pursuing any criminal activity.
REL has the right at its sole discretion to deny you access to this website or any portion thereof without notice.
You will not defame or abuse, harass, threaten or otherwise contravene the legal rights of others on or through the website.
You will not publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information on or through the website.
You will not upload files to the website that contain software or other material owned by a third party whose rights therein are protected by intellectual property laws (or that are confidential) unless you have the right to do so.
You will not upload files to the website that contain viruses, corrupted files or any software or programs that may affect or damage the website, REL's systems or the systems of a third party.
You will not delete from the website any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
You will not falsify the origin or source of software or other material contained in a file that is uploaded to the website.
You will not advertise or offer on or through the website or your transactions with REL to sell any goods or services or conduct or forward surveys, contests or chain letters.
You will not download any file to the website posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner or which would have an effect as set forth in the above bullet points.

8. Internet e-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. Accordingly it is reasonable and you agree that REL is not responsible for and will not be liable to you (or anyone else) for any losses, costs or damages or otherwise in connection with any message or information sent by you to REL or any message sent by REL to you over the Internet. You agree that REL is not responsible for the accuracy, timely delivery, security or processing of any transmission made via the Internet involving persons or computer systems beyond REL's control.

9. Payments

No guarantee is given by REL that electronic payment by debit or credit card is safe and risk-free. Accordingly, all payments to REL through electronic debit or credit card systems shall be at your risk and you shall be responsible for the inputting of your bank or credit card details.

10. Links

This website contains links to other websites where REL has no control over such sites' privacy policies or terms of use. Consequently, if you utilise these links, REL advises you to review the privacy policies and terms of use of such sites in order to understand what they do in collecting and using any information that you may give them. You agree that REL's Privacy Statement and these Conditions apply only to this REL website and the information REL may collect and to no other websites.

11. Copyright

The contents database rights and all other intellectual property rights comprised in this site belong to REL and/or are copyright 2010 Rail Europe Limited. No part of this website may be copied, published, broadcast or adapted without REL's prior written consent. You agree that you do not acquire any rights in this website, any of the material or information comprised within it or the database or content.

12. Anti Viral Software

We have made all reasonable efforts to check and test material and information appearing on this website at all stages of production. However, REL advises you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website even if we have been advised of the possibility of such loss, disruption or damage.

Rail Europe Limited
Registered office: 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED

Registered Company Number 03038075 (Incorporated in England)
VAT reg No. 637 0492 32